Technical Support

• How do I read "PDF files"?
  When you click on PDF logo , a screen will ask you to save or open the link. Click save. Choose where you would like to save the file on your computer. If you do not get this response when you click on the PDF icon, you need to Download Adobe Acrobat Reader.
  
  

• What is a PDF?
  A PDF is a file that is easy to save or print. It includes all text and images in the way they were formatted originally.
  
  

• What do I do if I cannot resolve my technical problems?
  Contact us directly.
  
  

• I never recieved my personalised report!
  Contact us directly.

Questionnaire

• How often do I have to come back?
  We will infom you with each report. After you complete your first questionnaire, you will need to return in a couple of weeks to complete a second questionnaire on your progress. The time is not critical. After your second questionnaire, you may or may not need to come back at all!

Consultations

• What type of consultation do I need?
  Many people have remained smoke free using only our online system. Other s may find that a personal visit is more effective. This is a personal choice, and depends on your needs.
  
  

• How do I meet with a person?
  If you want to meet with a person directly, please refer to our list of institutions offering appointments. If you wish advice or to resolve technical issues with the Stop Tabac program, please contact us by email. We regret that we cannot meet with participants directly.

Getting more information

• Where can I get more information on quitting smoking?
  Please visit our online library for brochures and information on the nicotine addiction. We also offer links to more infornation on other sites.
  
  

• How can I contact Stop-Tabac?
  If you seek advice or to resolve technical issues with the Stop Tabac program, please contact us by email. We regret that we cannot meet with participants directly.

About the Stop-Tabac Program

• Who are we?
  Please refer to our page
   

• Who are our partners?
  Our partners include: the State of Geneva, the University of Geneva, Hospital and a range of NGOs
  
  

• What are our qualifications to help people quit smoking?
  This program is directed by Jean-François Etter, who holds a PhD in political sciences and a Master degree in Public Health. He also holds a diploma in smoking prevention from the University of Paris XII, and he is the author of several scientific publications on smoking prevention. Since February 1999, over 26'000 different persons visited this web site. A scientific study conducted in 3'000 smokers showed that this program is effective in helping smokers quit smoking.